Engaging Citizens in Health Service Delivery

  • By: Judith Edstrom
  • Published Date: August 2015
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This literature review assesses contemporary approaches to citizen engagement in health service delivery and the relationship between engagement and improvements in health outcomes.

The implicit assumption informing this review is that collaboration among citizens and health service providers creates more responsive services by increasing accountability, access, and quality.

This review of the evidence confirms a "potentially positive" impact of engagement, but also highlights the contextual factors that influence this relationship.

Key factors contributing to more effective citizen engagement include: buy-in and political will, an institutionalized enabling environment, and strong project design.

This literature review was conducted by Judith Edstrom, an independent social development and governance consultant and adviser to the Partnership for Transparency Fund.